Premises: Effectiveness of Terms and Conditions of Sale

These terms and conditions of online sales service (hereinafter, the "Terms and Conditions") govern the purchase of products made remotely and made available via the internet from the website www.orodeicolli.com (hereinafter the "Site") in compliance with Italian legislation on distance contracts (Legislative Decree 70/2003).

This Site is owned by Azienda Agricola Oro dei Colli di Logoteta Antonio, VAT no. 02745110060, REA number AL 313161, with registered office in Via Magrassi n. 3, 15050 - Casasco (AL) (hereinafter "Oro Dei Colli"), and is dedicated to the retail sale of food products.

The seller is: Azienda Agricola Oro Dei Colli di Logoteta Antonio
Registered Office: Via Magrassi n. 3, 15050 - Casasco (AL)
VAT no. 02745110060
REA number AL 313161

Oro Dei Colli complies with the legislation on contracts concluded at a distance pursuant to Articles 50 et seq. of Legislative Decree 206/2005 (Consumer Code) and Legislative Decree 70/2003 and subsequent amendments and additions.

Distance contracts with Oro Dei Colli through the Site are governed by these terms and conditions in compliance with Italian law.

The language of the contract is Italian, with an English translation.

The Purchaser is required, before placing the order, to carefully read the following terms and conditions, which have been made available on the Site in order to allow their reproduction and storage.

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Art. 1 – Premises

1.1 The premises are an integral part of these Terms and Conditions.

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Art. 2 – Definitions

2.1 The term “online sales contract” means the sales contract concerning the tangible movable goods of Oro Dei Colli, entered into between it and the Purchaser within the framework of a distance selling system using telematic tools.

2.2 The term “Purchaser” means the natural or legal person making the purchase under this contract.

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Art. 3 – Subject of the Contract

3.1 Oro Dei Colli sells and the Purchaser buys, through a distance sales contract via the internet, the products and services selected and ordered by the Purchaser from those listed in the electronic catalogue on the website www.orodeicolli.com and available at the time.

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Art. 4 – Contract Conclusion Methods

4.1 The contract between Oro Dei Colli and the Purchaser is concluded exclusively via the Internet through the Purchaser’s access to the website www.orodeicolli.com, where, by following the indicated procedures, the Purchaser will formalize the purchase proposal for the goods referred to in Art. 3 above.

4.2 The contract is considered concluded and binding for both parties after the proper completion of the request form and consent to purchase governed by these Terms and Conditions. The purchase order submitted and confirmed through the Site constitutes an irrevocable purchase proposal. The order confirmation will be sent by Oro Dei Colli to the Purchaser at the email address provided during registration within one day from the order submission; this confirmation will include the order data and will serve as acceptance of the contractual proposal.

4.3 Once the Purchaser has confirmed and submitted the order, it can no longer be modified or canceled and will be fully binding for the Client. It is therefore the Purchaser's responsibility to ensure its accuracy before confirming. In case of input errors, the Purchaser may send a correction, no later than 2 hours after the order, to the email address orodeicolli.mieleinfavo@gmail.com.

4.4 In the event of unforeseeable stock shortages due to unforeseen factors or other causes, Oro Dei Colli undertakes to promptly inform the Purchaser via email of the product's unavailability and to refund or not charge the corresponding price, or to inform the Purchaser of the waiting times for the selected product, asking whether they wish to confirm the order.

4.5 Oro Dei Colli reserves the right not to accept incomplete and/or improperly completed purchase orders by giving notice to the email address provided by the Purchaser.

4.6 Oro Dei Colli reserves the right NOT to accept future orders (with cash on delivery) from Purchasers who previously failed to collect packages, leaving them in storage. In such cases, future orders must be paid in advance in order to be accepted; otherwise, the order will be canceled without notice.

4.7 Some products may be temporarily unavailable; the order will in any case be shipped with the available products after informing the Purchaser via email. A refund or a discount coupon equal to the amount of the missing item will be issued, based on the Purchaser’s preference.

4.8 All products for sale are described in detail in the technical and descriptive data sheets provided and shown on the site.

4.9 Product images are for illustrative purposes only, aimed at presenting the sale, and may differ in color, size, or depending on the browser or device used. In case of discrepancies, the product description sheet shall prevail. Oro Dei Colli does not guarantee that the images match exactly with the actual product, in terms of the product or packaging colors. Therefore, the images and photos are to be considered purely illustrative and not binding. Packaging and labeling may occasionally vary from the display photo.

4.10 The products on the Site are not provided on a trial basis or as free samples; the Purchaser is solely responsible for the choice of the order and its compliance with their needs.

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Art. 5 – Obligations of the Purchaser

5.1 When purchasing online, the Purchaser agrees to read and accept these Terms and Conditions, which can be printed and/or saved; this is to fully comply with the provisions of Articles 52 and 53 of Legislative Decree 206/05 and subsequent amendments and additions.

5.2 To purchase the products, the Purchaser must register on the Site by providing their personal data, full residential address including house number, a valid email address, a correct phone number, credit card information, and in case of businesses, also the company name, VAT number, and tax code.

5.3 When registering on the site, the Purchaser will choose a password to use for each login: the password is strictly personal and must not be disclosed to third parties. The Purchaser is solely responsible for the password, which Oro Dei Colli cannot access; therefore, in case of unauthorized use, the Purchaser is solely responsible and must change the password if they suspect someone else may know it.

5.4 Each time the registered Purchaser accesses the Site, they must log in using their registration data.

5.5 It is the Purchaser’s responsibility to ensure their personal data is correct and kept up to date. In case of changes, the Purchaser must independently update or modify their data through the personal profile management area on the site.

5.6 It is strictly forbidden for the Purchaser to provide false and/or invented data during registration, which is required to execute the sales contract and related communications. The personal data and email must belong exclusively to the Purchaser and not to third parties.

5.7 The Purchaser declares to be of legal age and to have full legal capacity.

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Art. 6 – Delivery Time and Methods

6.1 Oro Dei Colli uses third-party courier services for shipping orders: TNT, DHL, UPS, BRT, and Poste Italiane. The courier delivers to the location and address provided by the Purchaser at the time of the purchase order. Deliveries to addresses other than the one specified in the purchase order are not allowed, even if requested in the order notes.

6.2 Deliveries generally take place within 3-5 business days from the confirmation of the purchase order sent by Oro Dei Colli. Deliveries are not made on weekends (Saturday and Sunday) or on public holidays.

6.3 Delivery times depend solely on the courier and vary based on the destination. The timelines indicated in point 6.2 or during the order process are purely indicative. Oro Dei Colli undertakes to deliver the items in any case within 30 (thirty) days of the order.

6.4 Delivery by the courier will take place without prior appointment or phone arrangements with the Purchaser. It is recommended to provide a phone number (preferably mobile) that the courier may use to contact the Purchaser for delivery. In case of absence, the courier will attempt a second delivery according to their schedule with the Purchaser. If the Purchaser cannot be contacted, the package will be returned to Oro Dei Colli after 2 (two) business days from the start of the storage period.

6.5 If the order is returned to the premises of Oro Dei Colli, it will proceed, within 15 days, to refund the amount paid by the Purchaser, net of shipping costs, courier return costs, and any storage and handling fees at the courier’s branch.

6.6 Deliveries and shipments may be delayed during holidays or peak periods, or due to adverse weather conditions.

6.7 Oro Dei Colli is not responsible for any inconvenience caused by the courier such as delays, strikes, or weather-related delivery issues; likewise, it is not responsible for any inconvenience caused to the Purchaser.

6.8 Deliveries are only available in Italy and EU countries.

 

Art. 7 – Damage During Transport

7.1 If the Buyer notices any damage to the shipment packaging or a discrepancy in the number of parcels, they must immediately note a written reservation on the delivery receipt provided by the Courier, or refuse to accept the damaged parcel, indicating the reason on the waybill that the Courier asks to be signed as proof of delivery. A Buyer who has accepted the parcel with reservation and later notices product damage must, within eight (8) days from delivery, report the damage by sending a registered letter with return receipt to Azienda Agricola Oro dei Colli di Logoteta Antonio, Via Magrassi no. 3, 15050 - Casasco (AL), or via certified email (Pec) to alogoteta@ultracert.it.

7.2 The Buyer must specify and attach, along with the reason for the complaint, the order number and the purchase invoice.

7.3 If the Buyer does not act in accordance with the terms and conditions set forth in points 7.1 and 7.2 of this article, they will forfeit the right to product replacement or refund.

7.4 Following the complaint made by the Buyer, Oro Dei Colli will replace the damaged product. If, for any reason, Oro Dei Colli is unable to replace the product, the Buyer will be refunded the amount paid.

7.5 If the delivery is refused without justified reason, the costs of shipping, storage with the Courier, and return will be borne by the Buyer.

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Art. 8 – Notification of Defects and Legal Warranty

8.1 Oro Dei Colli undertakes to deliver goods in conformity with the sales contract and is liable to the Buyer for any lack of conformity existing at the time of delivery.

8.2 The products are covered by a two-year legal warranty for non-conformity under Articles 128, 129, 130, 131, 132, 134, 135 of Legislative Decree 206/2005 and subsequent amendments.

8.3 The warranty is reserved for consumers as defined by Legislative Decree 206/2005 and does not apply to perishable goods.

8.4 If the Buyer detects a lack of conformity, they must report the defect within two months of its discovery by sending a registered letter with return receipt to Azienda Agricola Oro dei Colli di Logoteta Antonio, Via Magrassi no. 3, 15050 - Casasco (AL), or via Pec to alogoteta@ultracert.it. The Buyer must specify the reason for the complaint, the order number, and attach the purchase invoice.

8.5 The legal warranty covers only the replacement of goods not conforming to the sales contract, as the subject of the contract is food products. The warranty is not valid if the reported defects result from incorrect storage, handling, use, or transportation by the Buyer, or from non-compliance with the manufacturer's instructions on the product label. Similarly, the warranty does not apply when the defect is due to willful misconduct or gross negligence by the Buyer or to other causes not related to the production and transport of the product up to the Buyer's address.

8.6 In the event of a non-conformity duly reported within the legal terms, the Buyer is entitled to product replacement within a reasonable time, unless such remedy is objectively impossible or excessively burdensome. Alternatively, the Buyer is entitled to a price reduction or contract termination. A minor non-conformity for which replacement or repair is not possible or excessively burdensome does not entitle the Buyer to terminate the contract.

8.7 Oro Dei Colli reserves the right to inform the Buyer whether the defective product must be returned.

8.8 The timeframes for fulfilling warranty-related activities may vary depending on the product and the nature of the defect.

8.9 Under no circumstances shall Oro Dei Colli be liable for delays in the delivery of the replacement product or refund. Except in exceptional cases, replacement will occur within 60 days of the defective product being returned to Oro Dei Colli. Otherwise, the Buyer may resort to alternative remedies under the law (contract termination or price reduction, considering product usage).

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Art. 9 – Right of Withdrawal

9.1 In accordance with the law, the Buyer may exercise the right of withdrawal from the contract without giving any reason and without penalty within 14 days from the date on which the Buyer or a third party other than the carrier and indicated by the Buyer, acquires physical possession of the goods, provided that the information obligations set out in Article 52 of Legislative Decree 206/2005 and subsequent amendments have been fulfilled.

9.2 If Oro Dei Colli fails to fulfill the information obligations under Articles 52 and 53 of Legislative Decree 206/2005, the withdrawal period ends 12 months after the initial withdrawal period. This extended period also applies if Oro Dei Colli provides incomplete or incorrect information that prevents proper exercise of the withdrawal right.

9.3 The right of withdrawal must be exercised by the Buyer by sending a written communication via registered letter with return receipt, or any other explicit declaration, to Azienda Agricola Oro dei Colli di Logoteta Antonio, Via Magrassi no. 3, 15050 - Casasco (AL), or via Pec to alogoteta@ultracert.it, or by email to orodeicolli.mieleinfavo@gmail.com. If using the latter method, confirmation of receipt will be sent via email.

9.4 To facilitate the withdrawal process and related operations by Oro Dei Colli, the communication must include the Buyer's full name, email address, order number, the intention to withdraw, and the product(s) concerned. The Buyer must also attach a copy of their ID, the purchase invoice, a phone number for contact, and the bank details for the refund.

9.5 To meet the withdrawal deadline, it is sufficient to send the communication before the 14-day period expires.

9.6 Upon receipt of the withdrawal request, Oro Dei Colli will inform the Buyer of the return address and provide authorization for the return.

9.7 The Buyer must ship the product intact, properly packaged in its original box, and including all original contents. Otherwise, Oro Dei Colli will be unable to issue the refund.

9.8 The Buyer must ship the product via courier or deliver it to the Seller or an authorized third party within 14 days of notifying Oro Dei Colli of the withdrawal.

9.9 The Buyer bears the cost of returning the products to Oro Dei Colli.

9.10 Upon receipt of the product and verification of its unused condition, Oro Dei Colli will refund the Buyer using the same payment method used for the original transaction, unless otherwise specified by the Buyer in the withdrawal communication.

9.11 To meet the 14-day return deadline, the parcel is considered returned when delivered to the accepting post office or carrier.

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Art. 10 – Prices

10.1 All sales prices of the products displayed and indicated on the website www.orodeicolli.com may be updated and are therefore subject to daily changes.

10.2 The Purchaser shall pay Oro Dei Colli the price indicated in the online catalogue at the time the order is placed. Said price shall be expressed in Euros and shall include VAT.

10.3 No minimum purchase amount is required to place an order.

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Art. 11 – Shipping Costs

11.1 Shipments within Italy have a cost of €7.41 per order. A confirmation email containing the tracking code for monitoring the package will be sent.

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Art. 12 – Liability

12.1 Oro Dei Colli shall not be held liable for any service disruptions caused by force majeure of any kind and nature, in the event it fails to execute the contract within the agreed timeframe.

12.2 Events of force majeure shall include, by way of example but not limited to, accidents, explosions, fires, strikes and/or lockouts, earthquakes, floods, and similar events, as well as measures imposed by Public Authorities, strikes by employees or couriers used by Oro Dei Colli, and any other circumstances beyond its control.

12.3 Without prejudice to what is set forth in Art. 8 of EU Directive 7/1997 and Art. 56 of Legislative Decree 206/2005 as amended, Oro Dei Colli shall not be held liable for any fraudulent use of credit card data by third parties provided by the Purchaser.

12.4 Oro Dei Colli shall not be held liable, except in the case of fraud or gross negligence, for disruptions or malfunctions related to the use of the Internet beyond its control or that of its subcontractors.

12.5 Oro Dei Colli shall also not be liable for damages, losses, or expenses incurred by the Purchaser due to the failure to execute the contract for reasons not attributable to it; the Purchaser shall only be entitled to a full refund of the amount paid and any applicable additional charges.

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Art. 13 – Payment Methods and Invoicing

13.1 The Purchaser shall make payment for the ordered products using the following methods:

• credit cards belonging to the Visa and Mastercard circuits;

• PayPal.

13.2 Oro Dei Colli also accepts credit cards enabled for the 3-D secure service, for which an additional PIN will be required.

13.3 Payment shall include the shipping cost contribution, if applicable, payable by the Purchaser, according to the terms published on the Website.

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Art. 14 – Termination of the Contract and Express Termination Clause

14.1 The obligations undertaken by the Purchaser pursuant to Art. 5 above (Purchaser’s Obligations), as well as the guarantee of successful payment, are essential. Therefore, by express agreement, failure by the Purchaser to fulfill even one of these obligations shall result in the automatic termination of the contract under Art. 1456 of the Civil Code, without the need for a court ruling, without prejudice to Oro Dei Colli’s right to seek compensation for any further damages.

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Art. 15 – Amendments

15.1 Oro Dei Colli reserves the right to amend these terms and conditions at any time, by publishing the updated version on the website www.orodeicolli.com. Any new clauses shall be effective for purchases made after the date of their publication.

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Art. 16 – Applicable Law

This contract is governed by Italian law. These Terms and Conditions refer, where not expressly provided for herein, to Legislative Decree 206/05 as amended and supplemented, and to the Italian Civil Code.

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Art. 17 – Jurisdiction

Any dispute relating to the application, execution, or interpretation of this contract entered into online through the website www.orodeicolli.com shall be subject to Italian jurisdiction.

For disputes arising between the Parties in relation to this contract, the competent court shall be the court of the place of residence or domicile of the Purchaser, if located in Italian territory.

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Art. 18 – Privacy Protection and Processing of Purchaser’s Data

18.1 Oro Dei Colli, as the autonomous data controller, protects its customers’ privacy and ensures that the processing of data complies with privacy regulations as set forth in Legislative Decree 196/2003 and EU Regulation 679/2016 (GDPR).

18.2 The personal data collected directly and/or through third parties by Oro Dei Colli, as autonomous data controller, are processed electronically and/or digitally in accordance with applicable processing methods. The data are collected for the purpose of registering the order and activating all necessary procedures for the execution of this contract and the related communications, including the fulfillment of any legal obligations, as well as to ensure effective management of commercial relations to provide the requested service efficiently (Art. 24, paragraph 1, letter b, Legislative Decree 196/2003 and Art. 6 of EU Regulation 679/2016 GDPR).

18.3 Oro Dei Colli undertakes to process the Purchaser's data and information confidentially and not to disclose them to unauthorized persons, nor to use them for purposes other than those for which they were collected, nor to transmit them to third parties. Such data may only be disclosed upon request by the Judicial Authority or other legally authorized authorities.
Personal data will be communicated, after signing a confidentiality agreement, only to parties delegated to carry out the necessary activities for the execution of the contract, and exclusively for that purpose.
Regarding the acquisition of personal data, we inform the Purchaser that they may exercise the rights provided for under Art. 15 et seq. of EU Regulation 679/2016, and Art. 7 of the Privacy Code, as listed below.

Access to the following information:

• purposes of the processing;

• categories of personal data involved;

• recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular if recipients in third countries or international organizations;

• the existence of the data subject’s right to request from the controller the rectification or erasure of personal data or restriction of processing concerning them or to object to such processing;

Rectification, meaning:

• correction of inaccurate personal data concerning them without undue delay;

• completion of incomplete personal data, including by providing a supplementary statement;

Erasure of data concerning them without undue delay if:

• the data are no longer necessary for the purposes for which they were collected or otherwise processed;

• consent is withdrawn and there is no other legal basis for the processing;

• they object to the processing and there are no overriding legitimate grounds for the processing;

• the personal data have been unlawfully processed;

• the personal data must be erased to comply with a legal obligation;

• the personal data were collected in relation to the offer of information society services;

Restriction of processing when:

• the accuracy of the personal data is contested, for the period necessary for the controller to verify the accuracy of the data;

• the processing is unlawful and the data subject opposes the erasure of the personal data and requests the restriction of their use instead;

• the personal data are required by the data subject for the establishment, exercise or defense of legal claims, even though the controller no longer needs them for processing purposes;

• the data subject has objected to processing pending the verification whether the legitimate grounds of the controller override those of the data subject;

Notification of any rectification or erasure of personal data or restriction of processing;

Data portability: the right to receive personal data concerning them in a structured, commonly used, and machine-readable format, and the right to transmit those data to another controller, where:

• the processing is based on the data subject’s consent for one or more specific purposes or on a contract;

• and the processing is carried out by automated means;

Objection at any time, on grounds relating to their particular situation, to the processing of personal data concerning them.

18.4 The Purchaser has the right to lodge a complaint with a supervisory authority if they believe the rights listed above have not been upheld.

18.5 To exercise these rights, the Purchaser may contact the Data Controller by sending a registered letter with return receipt to Azienda Agricola Oro dei Colli di Logoteta Antonio, with registered office in Via Magrassi no. 3, 15050 - Casasco (AL), or by PEC at alogoteta@ultracert.it, or by email at orodeicolli.mieleinfavo@gmail.com.
The communication of personal data by the Purchaser is a necessary condition for the proper and timely execution of this contract. Failure to provide such data will make it impossible to fulfill the Purchaser’s request.

18.6 In any case, the acquired data will be retained for no longer than is necessary for the purposes for which they were collected or subsequently processed. Data will be deleted in a secure manner.

18.7 Further information on the privacy & cookie policy adopted on the website www.orodeicolli.com can be found in the relevant sections.

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Art. 19 – Storage of the Contract

19.1 Pursuant to Art. 12 of Legislative Decree 70/2003, Oro Dei Colli informs the Purchaser that each order submitted is stored in digital form in accordance with confidentiality and security criteria.